Shipping policy

Where we ship

We ship to the United States, United Kingdom, Canada, Australia, New Zealand and Estonia. If your country is not listed at checkout, we cannot deliver there yet.

Shipping cost

Shipping is free on every order, to every country we serve. There is no minimum spend and no surcharge at checkout.

Processing time

Orders are processed within 1 to 2 business days. Orders placed on a weekend or a public holiday begin processing the next business day.

Delivery times

Delivery estimates run from the moment your order ships, not from the moment you place it.

  • United States: 6 to 12 business days
  • United Kingdom: 6 to 12 business days
  • Canada: 8 to 15 business days
  • Australia and New Zealand: 8 to 15 business days
  • Estonia: 3 to 5 business days

These are estimates rather than guarantees. Carrier delays, customs inspections and peak seasons can extend them.

Tracking

You will receive a confirmation email as soon as you order, and a second email with your tracking number once the parcel leaves our fulfilment centre. Tracking can take 2 to 4 days to show its first scan, which is normal and does not mean anything is wrong.

Customs and import duties

Orders may be subject to import duties or taxes once they reach your country. These are set by your local authorities and are not included in the price you pay us. Any charges are the responsibility of the recipient.

Wrong or incomplete addresses

Please check your address carefully before you order. If you spot a mistake, email us within 12 hours and we will correct it if the parcel has not shipped. We cannot redirect a parcel once it is with the carrier, and we are not able to replace orders lost because of an incorrect address.

Lost or delayed parcels

If your tracking has not moved for 10 business days, or your order has not arrived within 30 days of shipping, contact us and we will either replace it or refund you in full.

Damaged on arrival

Email us a photo within 48 hours of delivery and we will send a replacement at no cost. You will not need to return the damaged unit.

Questions

Email support@eyecocoon.com and we will reply within 24 hours on business days.