Talk to us
Email support@eyecocoon.com and a real person will answer. We reply within 24 hours on business days, usually a lot sooner.
Already ordered?
Include your order number and we will get to an answer far quicker. It is in your confirmation email.
Support hours
Monday to Friday, 9am to 6pm Eastern European Time. Anything sent over a weekend gets answered on Monday.
Before you write
The FAQ covers most of what people ask, including how it feels, whether it will fit, how long shipping takes and how the warmth works.
Where is my order?
Tracking arrives by email as soon as your parcel ships. If it has not moved in ten business days, write to us and we will chase the carrier ourselves. Full detail is on the order tracking page.